Work as Cabin Crew & WorldHost Customer Service - PT Evening

Who is the course for

PLEASE NOTE THIS COURSE HAS BEEN MOVED TO APRIL 2021. YOU CAN STILL APPLY FOR THIS COURSE BY CLICKING ON THE APPLY NOW BUTTON ABOVE. The course is designed for anyone interested in a career as Cabin Crew or working in the travel, tourism and hospitality industry. It is designed to give you an introduction to the work of cabin crew and a customer service industry recognised qualification.

Course Content

BTEC: Unit Certification: Working as Cabin Crew

Cabin crew is often seen as exciting and glamorous but it has many important aspects to the roles and responsibilities. They are highly trained and the main point of contact for passengers whilst in the air. Their main concern is the safety and comfort of the passengers and the need to ensure that they provide a high level of customer service. This unit will give you the main knowledge related to the roles and responsibilities of cabin crew:

• Know the roles and responsibilities of crew
• Know aviation terminology used by cabin crew
• Know the pre and post flight duties that cabin crew undertake in the crew room
• Be able to take part in a pre-flight briefing
• Understand the importance of maintaining industry standards

WorldHost: Principles of Customer Service

This is an industry wide recognised qualification that will enhance your skills and knowledge and enable you to deliver a high level of quality customer service. The following outcomes will be covered:

• Why is customer service important
• How to make an excellent first impression and make customers feel welcome
• How to create a rapport with customers
• Effective communication and listening skills
• How to empathise with customers

Study Methods

Working as Cabin Crew will require students to do some in-class and independent work to complete a range of activities to meet the criteria set. This will involve both theory and practical assessment.

WorldHost will be assessed during in-class activities and a final end of course assessment. Time-keeping and punctuality also forms part of the assessment and it is expected for students to pass that you are on time and attend these sessions. Failure to do this will result in you not gaining this qualification.

How is the course assessed

• Practical assessment
• In class tasks
• Written assessment
• Short exam (WorldHost)

Where next - Further Studies

Students who do not have a full travel and tourism qualification could look to undertake a full-time course. Also students could look to complete a full Level 2 certificate Introduction to Cabin Crew or Aviation (Ground Operations).

Where next: Job Opportunities

Both qualifications will give you knowledge and skills that will help you gain employment in the airline, travel, tourism and hospitality industries. You could also investigate apprenticeships in a related field, such as customer service.

Where next - Job Opportunities

Both qualifications will give you knowledge and skills that will help you gain employment in the airline, travel, tourism and hospitality industries. You could also investigate apprenticeships in a related field, such as customer service.

More Information

Materials that will be provided:

• Assessment outlines
• Work booklet

Last updated: 12 January 2018

How to Apply

This course requires an informal telephone interview. Please click the orange button below to fill out the application form with your details and we will be in touch to arrange a time to contact you.